COVID-19 UPDATES
24.9.20 – In compliance with government guidance our George Bar and Lounge will no longer be serving drinks past 10pm and will only be serving via table service..
8.8.20 – From Saturday 8th August it will be mandatory to wear a face covering in all public areas of the hotel. The following is the government ruling on this and covers all requirements and exemptions:
When to wear a face covering
In England, you must wear a face covering in the following indoor settings (a list of examples for each is included in the brackets):
– public transport (aeroplanes, trains, trams and buses)
– transport hubs (airports, rail and tram stations and terminals, maritime ports and terminals, bus and coach stations and terminals)
– shops and supermarkets (places which offer goods or services for retail sale or hire)
– shopping centres (malls and indoor markets)
– auction houses
– premises providing professional, legal or financial services (post offices, banks, building societies, high-street solicitors and accountants, credit unions, short-term loan providers, savings clubs and money service businesses)
– premises providing personal care and beauty treatments (hair salons, barbers, nail salons, massage centres, tattoo and piercing parlours)
– premises providing veterinary services
– visitor attractions and entertainment venues (museums, galleries, cinemas, theatres, concert halls, cultural and heritage sites, aquariums, indoor zoos and visitor farms, bingo halls, amusement arcades, adventure activity centres, funfairs, theme parks)
– libraries and public reading rooms
– places of worship
– funeral service providers (funeral homes, crematoria and burial ground chapels)
– community centres, youth centres and social clubs
– public areas in hotels and hostels
– storage and distribution facilities
You are expected to wear a face covering before entering any of these settings and must keep it on until you leave unless there is a reasonable excuse for removing it. More detailed advice on the application of these requirements in different settings can be found in the Government’s guidance for working safely.
When you do not need to wear a face covering
In settings where face coverings are required in England, there are some circumstances where people may not be able to wear a face covering. Please be mindful and respectful of such circumstances, noting that some people are less able to wear face coverings, and that the reasons for this may not be visible to others.
This includes (but is not limited to):
– children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
– people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
– employees of indoor settings (or people acting on their behalf, such as someone leading part of a prayer service) or transport workers (see section 6) – although employers may consider their use where appropriate and where other mitigations are not in place, in line with COVID-19 Secure guidelines
– police officers and other emergency workers, given that this may interfere with their ability to serve the public
– where putting on, wearing or removing a face covering will cause you severe distress
– if you are speaking to or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate
– to avoid harm or injury, or the risk of harm or injury, to yourself or others – including if it would negatively impact on your ability to exercise or participate in a strenuous activity
There are also scenarios when you are permitted to remove a face covering:
– if asked to do so in a bank, building society, or post office for identification
– if asked to do so by shop staff or relevant employees for identification, for assessing health recommendations (e.g. by a pharmacist), or for age identification purposes including when buying age restricted products such as alcohol
– if required in order to receive treatment or services, for example when getting a haircut
– in order to take medication
– if you are delivering a sermon or prayer in a place or worship
– if you are the persons getting married in a relevant place
– if you are undertaking exercise or an activity and it would negatively impact your ability to do so
Face coverings are not required in restaurants with table service, bars, and pubs. If removing your face covering to eat or drink in an indoor premises with a café or designated seating area, then you can remove your face covering in this area only.
If other indoor premises have a café or seating area for you to eat and drink, then you can remove your face covering in this area only. You must put a face covering back on once you leave your seating area. If removing your face covering to eat or drink in an indoor premises with a café or designated seating area, then you can remove your face covering in this area only.
Anyone failing to adhere to these rules will be asked to leave the hotel premises. The hotel reserves the right to withhold any monies paid should a resident or guest be asked to leave.
4.7.20 – The health and safety of our guests and staff is of paramount importance to us and we want to share with you what we have been doing behind the scenes during lockdown to ensure we can welcome you to a clean and sanitised hotel.
Whilst we would like for you to enjoy the service you have come to love at the St George Hotel, some of our usual services have been put on hold as your safety comes first and we adhere to the social distancing guidelines. Where possible, we have indicated that the social distancing will be 2m and 1m plus where it is not possible.
We ask that you please be patient with us, as this is the first time we have had to work within these parameters, and this is an ongoing process and there may be areas we have missed. We welcome your feedback so we can improve your stay with us in these unprecedented times.
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The hotel has taken the following measures to ensure you can be confident of a safe stay while visiting us;
* All our staff have received COVID-19 specific training.
* Where possible, a one-way system is in effect around the hotel.
* Social distancing of a minimum of one metre (1m) is in effect in all parts of the hotel.
* Increased cleaning in all public areas.
* No cash is currently being accepted in any part of the hotel, card payments only.
* Staff have all been provided with PPE suitable to the tasks they perform.
* Hand sanitisation stations have been set up at key points around the hotel.
* Housekeeping during your stay has been temporarily suspended to reduce the number of staff and guest contact points. Now, once you have checked into your room, our housekeeping team will not enter your room until your departure. Fresh towels, bin bags and other sundries are available upon request from Reception.
* Tea, coffee, milks and sugars have been removed from the rooms but will be presented to you along with your key in sealed, sanitised bags upon check-in. If you require more during the course of your stay, they are available upon request from Reception.
* Temporarily, our lunch and evening meal services have been stopped and our rules regarding bringing takeaways into the hotel have been lifted
* The George Bar and Lounge will be temporarily serving a limited menu of draught beers and will not be serving spirits.
* Temporarily, our complimentary breakfast service has been changed. Monday to Friday (7am to 9am) guests will have the choice of a hot sausage, bacon or vegetarian sausage bap or breakfast cereal and fresh fruit. At weekends (8am to 10am), a plated Full English Breakfast is available. Limited seating is available in the George Bar and Lounge, the use of which is strictly on a first-come-first-served basis. All options are available on request from Reception.
* Some options on our In-Room Gift Service are currently unavailable.
* NanoSeptic Touch patches have been applied to all public area door handles and lift buttons.
